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Product Categories
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Returns:
You are welcome to cancel or return any unused item for the first 30 days. However, we cannot return your shipping and handling charges, in any case. You will also be charged a 20% restocking fee. Customer is also responsible for any return shipping charges. Due to fraud attempts the return transaction is not complete until we have inspected the merchandise and deem it new and unused. Any attempt to send used merchandise will be considered gift and no further action will be taken.
Cancelled Orders and Order Changes:
Orders can be cancelled or changed with no penalty to you up until the time we apply postage and send you an email confirmation that the package is being shipped. Once the postage is placed on the shipment and an email is sent to you we can not interfere with the shipment. Doing so creates an undue risk on our part that the changes or cancellation has been handled correctly. It's the customer's responsibility to ensure that the order was placed properly.
| Disclaimer: If product is deemed defective upon arrival we are not responsible for any fees above the original purchase price of the item. It is the customer's responsibility to test product before under going installation. |
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If you have any questions or concerns please don't hesitate to contact us at: Sales@Cat5eCableGuy.com
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Established in 2002
To all our Loyal Customers,
Thank You
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FAQ
"When will I receive my Order?"
We now ship from both the East Coast and West Coast. Expect delivery of your order within 3 business days or less (in most cases).
If you need your cable quickly you've come to the right place. We ship same day as ordered, in most cases. Cutoff time is 3PM your local time, Mon-Fri. Most customers receive their orders within 3 business days. Expedited shipping methods (UPS Next Day, 2 Day Air and 3 Day Select) are also available. We'll even send you a tracking number showing your scheduled delivery date.
Please refer to the Product Pages for more specific information regarding Estimated Time of Arrival for your item(s).
"I'm hesitant to enter my Credit Card Information on your website. I've heard a lot about Online Fraud lately."
There's virtually zero chance of credit card thief when you buy from us. Through our merchant account provider ( PayPal's Payflow Pro) we only receive the last 4 digits of your credit card number and we DO NOT receive your security code. We're unable to add even 1 CENT to your total! Rest assured your card info is safe with us.
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