Returns: 

You are welcome to cancel or return any unused item for the first 30 days. However, we cannot return your shipping and handling charges, in any case. You will also be charged a 20% restocking fee.  Customer is also responsible for any return shipping charges.  Due to fraud attempts the return transaction is not complete until we have inspected the merchandise and deem it new and unused. Any attempt to send used merchandise will be considered gift and no further action will be taken.

Cancelled Orders and Order Changes:

Orders can be cancelled or changed with no penalty to you up until the time we apply postage and send you an email confirmation that the package is being shipped.  Once the postage is placed on the shipment and an email is sent to you we can not interfere with the shipment.  Doing so creates an undue risk on our part that the changes or cancellation has been handled correctly.  It's the customer's responsibility to ensure that the order was placed properly. 

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If you have any questions or concerns please don't hesitate to contact us at:  Sales@Cat5eCableGuy.com